Solutions

Enhance Customer Experience With Dynamics 365 Customer Insights


Customer insight solutions are critical to transforming into an adaptive organization that intelligently reacts to customer needs with fast and personalized responses. We help you enhance customer experience and empower marketing, sales, and service teams by fully understanding who the customers are and what they need in real time. Utilizing the power of Microsoft Dynamics 365 Customer Insights, we provide the necessary analytics to create highly personalized, value-adding campaigns targeting the right customer segments at the right time for better experiences and greater revenue.


Your Customer Insights Platform: Get 360-Degree View of Customers

To lay the grounds for customer success, we employ D365 Customer Insights, the fully functioning customer insights platform, to aggregate, connect, and analyze data from hundreds of sales, marketing, customer service, and business intelligence tools. With the output 360-degree view of customers, organizations are presented with a complete and unified source of truth that combines transactional, observational, and behavioral data in real-time.

Gain 360-degree Customer Insights With Powerful Customer Insight Solutions

With our customer insight solutions, you can bring together all of your data to achieve a complete picture of your customer. In addition to history and interactions with your brand, you can enrich your customer entities with audience intelligence from the Microsoft Graph. With recommendations based on AI and machine learning, you can uncover insights and make incredibly important, customer-centric decisions.

Action Plans

Once Insights has presented a customer’s data, it will also provide recommended actions. These recommendations are based on AI and machine learning templates. The advice will take the form of suggested next-best action, replies, conversation points, or product recommendations.

Enhance Customer Experience

The 360-degree customer profile means that agents will be able to personalize their service to each customer, thus enhancing the customer experience. A customer’s needs can be specifically targeted and handled by the most appropriate agent. They will never be kept waiting, and every interaction will add value to the relationship.

Better Business Decisions

The information and action suggestions provided by Insights allow for forecasting of the market monitoring of trends and, as a result, smarter business decisions. Agents will never miss a call, and with the help of Insights, they will provide a unified, professional service.

Improved Products and Services

Personal customer insights, segment insights, and general market trends mean that you will know what is working well and what isn’t. You will be aware of any changing needs in the market and how to target and design products to meet those needs.

Streamlined Data Provision

The straightforward programming and high-quality user experience mean that agents can quickly find the information they need. App design is easy and quick with Power Automate, and much of the manual data entry is automated.

Prediction and Discovery 

Leverage predictive analytics through pre-built prediction models, such as Customer Lifetime Value, Churn rate predictions, and others, to anticipate customer behavior and discover valuable insights hidden within your data. 

NLP-Based Segmentation & Data Querying

Simplify data exploration and analysis with natural language querying, enabling non-technical users to build dynamic customer segments effortlessly, transforming raw data into actionable insights for targeted marketing strategies. Unlock new dimensions of customer segmentation with powerful segmentation suggestions feature to discover data dependencies and uncover hidden patterns within your customer data. 

 

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