Unleash Field Service Excellence With Dynamics 365
Dynamics 365 for Field Service is reshaping the landscape of field service with new digital capacities. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most. We help transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Deliver Proactive Services
Ensure consistent and dependable field service operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. We tailor the solution to enable your business build customer trust and loyalty by primarily giving technicians the right tools and the information they need to resolve problems the first time, and giving you the tools and insights to monitor and control.
Optimize Resource Allocation
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
Build a 360-Degree View of Customer Assets
Get a 360-degree view of customer assets, including asset hierarchy and location, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define SLAs that help you meet—and exceed—expectations.
Dispatch the Right Technicians at the Right Time
Dispatch the right technician at the right time using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Create End-to-End Service Process
Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.
Reshape Resource Management and Control
Better manage resource assignments by using a drag-and-drop schedule board and interactive map to assign the nearest available technician.
Intelligently Schedule Resource
Automate scheduling using a next-generation schedule board with built-in optimization. Minimize and predict travel time and maximize utilization while responding to delays, cancellations, and urgent work
Ensure a First-Time Fix
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures to follow while conducting maintenance.
Enable Real-Time Cross-Company Collaboration
Provide additional expertise to your technicians—consult with experts in real time to solve problems faster, and perform remote inspections with Dynamics 365 Remote Assist.
Connect IoT and Service Work on the Go
Use the Field Service mobile app, powered by Microsoft Power Apps, to track all service activity—including offline access to bookings, work orders, and assets—using IoT alerts and commands.
Boost Productivity Onsite and Offsite
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
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