Kick-Off Effortless Customer Support With Help Desk and Service Desk Software
Dynamics 365 Customer Service is your anytime, anywhere customer support hub equipped with advanced customer service software and comprehensive help desk software capabilities. Empower your teams with clever insights into customer satisfaction analytics and AI-powered features. Help them spend less time hunting for information and engaging with customers. We help you deliver value at every touchpoint and interact with customers on their preferred channels through a single, consistent service experience that provides on-demand support with self-service portals.
Empower Customer Service Agents With Enhanced Productivity Tools
We help you recraft your customer support delivery by putting professional productivity tools, including cutting-edge customer service, help desk, and service desk software, that optimize team performance and improve customer engagement. Your agents will easily know what to do and when, switch among open cases or tasks, and engage experts faster through cross-company collaboration. Not only are cases intelligently routed by topic or channel, but they are also measured in real-time to help you act on customer feedback submitted through surveys after every service engagement.
Seamless Omnichannel Customer Interactions
Engage customers through voice, email, chat, and social media, ensuring consistent and personalized interactions—leverage efficient routing with skill-based matching AI-generative answers using Copilot and real-time conversation sentiment analysis. Gain valuable insights from omnichannel dashboards and analytics, allowing you to monitor your agents’ performance.
AI-Driven Case Management
Leverage AI-powered features such as case similarity analysis to identify similar cases and provide faster resolutions. Utilize knowledge-based article suggestions to empower agents with relevant information, offering case summarization capabilities, extracting key insights, and enabling quick understanding of complex cases.
Copilot Guided Assistance
Agents can collaborate with Copilot to generate emails using content from knowledge base articles, public websites, and user manual documents, empowering your agents to provide comprehensive and well-informed responses to customer inquiries. Seamlessly compose emails with accurate and relevant information, enhancing the efficiency and effectiveness of your communication.
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