Senior Cloud Consultant – Microsoft Teams Voice & SBC - Egypt

Department: Digital Services

Type: Full Time

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Qualifications

Qualifications:

- Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.

- 5–8 years of experience in Unified Communications and Collaboration technologies.

- 3–5 years of hands-on experience with Microsoft Teams Voice.

- Proven experience with Direct Routing, Session Border Controllers (SBCs), enterprise telephony migration projects, and customer-facing consulting.

Technical Skills:

- Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, Auto Attendants, Call Queues, Emergency Calling, and Voice Routing Policies.

- AudioCodes, Ribbon, Oracle SBC, Cisco CUBE.

- Microsoft Teams, Skype for Business, Cisco CUCM, Avaya, Contact Center Integration.

- SIP, VoIP, PSTN, SIP Trunking, RTP/SRTP, Voice Routing, and Number Portability.

- TCP/IP, DNS, QoS, WAN/LAN, Firewall Integration, VPN.

- Microsoft 365 Administration, Microsoft Entra ID, Hybrid Identity, Conditional Access, MFA.

- PowerShell, Teams PowerShell Module, and automation.

Preferred Certifications:

- Microsoft 365 Certified: Teams Administrator Associate (MS-700)

- Microsoft 365 Certified: Enterprise Administrator Expert

- Microsoft Certified: Identity and Access Administrator Associate (SC-300)

- Microsoft Certified: Security Administrator Associate (MS-500)

- AudioCodes Certified Professional (ACP)

- Ribbon Certified Specialist

- CCNP Collaboration

- Avaya Professional Certifications

- ITIL Foundation

-PMP

Responsibilities

Key Responsibilities:

- Design, implement, migrate, and support Microsoft Teams Phone and Enterprise Voice solutions.

- Deploy and configure Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, Auto Attendants, Call Queues, Voice Routing Policies, Emergency Calling, and Voice Applications.

- Design Teams Voice architecture, migration strategies, governance, high availability, and business continuity solutions.

- Deploy and manage Session Border Controllers (AudioCodes, Ribbon, Oracle SBC, Cisco CUBE), SIP trunks, and Direct Routing connectivity.

- Lead enterprise telephony migration projects from Cisco CUCM, Avaya, Alcatel-Lucent, Mitel, NEC, and legacy PBX platforms.

- Integrate Microsoft Teams with PSTN providers, SIP trunks, contact center solutions, analog devices, fax systems, voice gateways, SBAs, ATAs, and call recording solutions.
- Perform voice readiness assessments, network optimization, QoS implementation, Teams Call Quality Dashboard (CQD) monitoring, and troubleshoot voice quality issues.
- Implement secure Teams Voice architectures and ensure compliance with security and regulatory requirements.
- Conduct customer workshops, technical assessments, solution design, documentation, testing, and knowledge transfer.
- Support presales activities, including RFPs, RFQs, proposals, Statements of Work (SOWs), and Proof of Concepts (POCs).
- Lead technical project delivery, coordinate with stakeholders and vendors, and mentor junior consultants.

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