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    Case Studies
    Sunday, Apr 14, 2019

    Link Development Makes a State-Owned Bank the First & Fastest to Provide Integrated Live Chat & Arabic Chatbot Services

    The state-owned bank looked to revolutionize its online customer services by providing its +10 million customers a connected live chat and chatbot experiences. Link Development helped the bank to launch an integrated, secure, real-time chat platform on Azure.

    The platform provides +10 million customers uninterrupted conversational journeys between live human customer service agents and an intelligent chatbot right from bank’s web, mobile and WhatsApp channels; making the bank the first & fastest in Egypt to provide such innovative services with soaring levels of  customer engagement.

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