IKEA KSA Looks to Link Development to Redefine Digital Standards for Customer Excellence
A digital pioneer, IKEA Saudi Arabia sought to digitally transform its entire operation to provide a new level of omnichannel customer experience to its B2B, B2C, and IKEA Family customers. Link Development designed an integrated solution and delivered the Customer Hub. Unlocking the power of Microsoft technologies and Link Development customization capacities, IKEA Saudi Arabia’s customer-facing business journeys were digitalized to create positive outcomes such as higher sales, increased customer loyalty, lower operating costs, and stronger digital leadership across Inter IKEA.
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