Retail Hub is a customizable, Dynamics365-based platform that digitalizes the entire retail business ecosystem. It puts core focus on creating full customer profiles, establishing strong ticketing management system (Call Center), building a professional delivery and installation system as well as a high quality system for after-sale services.
Retail Hub has best-practice blueprints that automates and optimizes the process of product shipping, handling and delivery. It automatically books and schedules deliveries. It performs the needed capacity planning and workload balancing to streamline delivery queues. It extends to managing request to reschedule or return product deliveries.
The delivery workforce of technicians and personnel are equipped with a mobile application that tracks assigned deliveries, logs delivery status, capture customers' e-signature and photos of the product after installation/delivery.
The delivery workforce of technicians and personnel are equipped with a mobile application that tracks assigned deliveries, logs delivery status, capture customers' e-signature and photos of the product after installation/delivery.
Retail Hub is available in both versions: on cloud and on-premise.
Post delivery services are: users and admins training, training materials, warranty and support period.
It is implemented using the most recent Dynamics 365 version.
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