Citizen Relationship Management PlatformTuesday, May 20, 2014
LINK Development Citizen Relationship Management Platform (CiRM) empowers governments to better provide their services to the citizens. Considering the challenges governments face while providing series to their citizens, LINK Development is providing its Citizen Relationship Management Platform (CiRM) to tackle them while assuring the highest levels of citizen satisfaction. Based on Microsoft CRM technology, LINK Development's solution enables public sector entities to provide their services with excellency through better citizen profile visibility, streamlined automated services, smart and mobile features, all enhancing employee performance, government-citizen communication channels and performance.
LINK Development CiRM Platform offers:
- 360 Degree Citizen View
- Streamlined Automated Business Processes
- Call Center Integration
- Case Management
- Marketing & Awareness
- Multi-Channel Service Delivery
- Reachability through Mobility and Social Media
- Reports and Dashboards
- Extensibility and Integration
LINK Development gives the facility to choose from two models of CiRM deployment; either to be on Cloud or on Premise.