Link Development
Opportunities
Published : Monday, Nov 22, 2021

Support Engineer - Egypt

Department: Business Solutions "CRM/ERP"

Type: Full Time

Qualifications

  • Will be the first contact with the customers
  • minimum of 2 years of experience
  • SQL and Networking experience
  • Excellent communication and English
  • Knowledge of Microsoft Dynamics CRM

Responsibilities

  • Responsible for the customer support experience with Microsoft Dynamics CRM
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Taking ownership of customer issues reported and seeing problems through to resolution

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