Senior Engagement Manager - United Arab Emirates
Type: Full Time
Project Management experience – 8-10 years of strong proven track record in
project management. Since engagement managers develop and manage relations
between teams at multiple levels of a company, so they need excellent project management
and communication skills.
Experience: 5+ years of
strong, proven track record of managing and delivering solutions into
Government customers. Understand the procurement and policy issues unique to
Government Customers in the UAE.
experience/knowledge with Microsoft based technologies and applications
Organization skills –Need to multitask and organize
both their time and the schedule of the project, as he/she often works on
various projects and with multiple people at once. Strong organization skills
are a must to ensure that all tasks are completed to the appropriate deadline
Customer-oriented approach – Must keep the customer
at the forefront of their mind when developing plans and identifying
opportunities to win new opportunities within their client list.
Business acumen – Requires a keen understanding of
what to do in any business situation, and making adjustments and knowing what
options are available to implement the appropriate plan changes
Problem-solving skills – as issues arise between
teams or within the project, an engagement manager must find solutions and
liaise with team members to quickly mitigate these challenges so they don’t
affect project outcomes
Requires a bachelor’s
degree in computer science, similar information technology-related
discipline or Business Administration
Masters Degree preferred,
training (PMP, Agile, SCRUM, …etc.)
Oversee the customer service operations within a
project or a group of projects, dealing with customers directly and often as
their first point of contact.
Help clients to implement their services and
plan projects more effectively, often setting up steering committee meetings
with key stakeholders to identify issues and ways to improve.
Analyze financial data, such as revenue,
expenditures, and project budgets.
Take the lead on many different projects
communications to ensure cohesion between project teams and to make sure that
projects meet the initial brief from the client.
Conduct meetings with employees and clients to
find solutions to problems and strengthen partnerships.
Identify new opportunities for products/offerings
and find ways to upsell or cross-sell to increase revenue and build brand
Recommend new systems and procedures to amplify
productivity, which may include organizational changes to make these processes
Track the progress of each project and work to
manage the resources and timescale for each one, including the teams working on
Prepare reports on these projects to identify progress,
achievements and goals met as well as to highlight any areas for improvement