Link Development
Published : Wednesday, Jun 2, 2021

Senior Engagement Manager - United Arab Emirates

Department: Commercial

Type: Full Time


Project Management experience –  8-10 years of strong proven track record in project management. Since engagement managers develop and manage relations between teams at multiple levels of a company, so they need excellent project management and communication skills. Public Sector Experience: 5+ years of strong, proven track record of managing and delivering solutions into Government customers. Understand the procurement and policy issues unique to Government Customers in the UAE. Technical Domain: Previous experience/knowledge with Microsoft based technologies and applications Organization skills –Need to multitask and organize both their time and the schedule of the project, as he/she often works on various projects and with multiple people at once. Strong organization skills are a must to ensure that all tasks are completed to the appropriate deadline Customer-oriented approach – Must keep the customer at the forefront of their mind when developing plans and identifying opportunities to win new opportunities within their client list. Business acumen – Requires a keen understanding of what to do in any business situation, and making adjustments and knowing what options are available to implement the appropriate plan changes Problem-solving skills – as issues arise between teams or within the project, an engagement manager must find solutions and liaise with team members to quickly mitigate these challenges so they don’t affect project outcomes Education: Requires a bachelor’s degree in computer science, similar information technology-related discipline or Business Administration Masters Degree preferred, MBA desirable. Project Management training (PMP, Agile, SCRUM, …etc.)


Roles and Responsibilities: ·       Oversee the customer service operations within a project or a group of projects, dealing with customers directly and often as their first point of contact. ·       Help clients to implement their services and plan projects more effectively, often setting up steering committee meetings with key stakeholders to identify issues and ways to improve. ·       Analyze financial data, such as revenue, expenditures, and project budgets. ·       Take the lead on many different projects communications to ensure cohesion between project teams and to make sure that projects meet the initial brief from the client. ·       Conduct meetings with employees and clients to find solutions to problems and strengthen partnerships. ·       Identify new opportunities for products/offerings and find ways to upsell or cross-sell to increase revenue and build brand awareness. ·       Recommend new systems and procedures to amplify productivity, which may include organizational changes to make these processes more efficient. ·       Track the progress of each project and work to manage the resources and timescale for each one, including the teams working on them. ·       Prepare reports on these projects to identify progress, achievements and goals met as well as to highlight any areas for improvement going forward. 

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