Link Development
Case Studies
Sunday, Mar 12, 2017

Link Development Helps El Araby in the Digital Transformation of Customer Services Using Dynamics CRM Online

In line with its vision to put customers first, El Araby Group opted for an overhauled customer services ecosystem. Based on Microsoft Dynamics CRM Online solution, Link Development, winner of 2016, 2015, 2014 Dynamics Inner Circle, delivered the giant manufacturer a customized customer service platform. In the span of few months, El Araby made a successful, cost-effective digital transformation of its customer services operations with increased worker productivity, differentiated market presence and amplified customer satisfaction.


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